900 Interchange Blvd, Interchange Business Park, Newark, DE 19711 | info@americande.com | Phone: (302) 369-0900

Customer Testimonials from Newark, Delaware

" Thank you all for being available and responding to our concerns so promptly. It is refreshing to be able to reach “real people” at American Van and Storage. So many companies hide behind elaborate automated voice menu systems which are often a barrier to effective communications. "

- Barbara V.
" First thank you for your professional planning and organization of our move. You set the tone with your excellent communication throughout the entire process.The experience my husband Tom and I had with the move by the team from American Van & Storage from out house at 112 Cheltenham Rd in Newark, Delaware to our new house in West Grove, Pennsylvania was just outstanding! I am so glad that Carrol Shmitt from University of Delaware Facilities Planning & Construction recommended you, and I am copying Carroll on this email as well. As you know I am the Assistant Director of the University of Delaware Library, and Carroll has worked with the library on many library related moves.

The team of 4 — Tug, Kim, Eddie, and Barry — who loaded and unloaded us all day on Thursday September 23, and happily (for us) returned to load and unload more on Friday September 24 were absolutely the best!!! They were super and made the entire move a success in every way. You are fortunate to have such a great group of people.You know how many large pieces of furniture we had and how many boxes we had.

They carefully wrapped every fragile piece, and moved and carried endless heavy pieces and boxes of box upstairs, as well as a large number of boxes from the attic down to our basement. They moved things around they had placed when we changed our mind for locations, and went above and beyond in every way.The team made the whole experience like having friends move you, but really really strong and organized and professional friends!!!The team had the greatest patience throughout, and kept a wonderful sense of humor.We hated to see them go, and that, I think, is the best response. I would recommend American Van & Storage — and of course this team — to everyone.Thank you again. "

- Sandra & Tom
" My husband called your company in an emergency on Friday, February 5th. We had a bathroom vanity weighing 277 pounds delivered to our home and the driver did as he was instructed, left the vanity in our driveway. We tried to pay him to take it inside since we were expecting the large snowstorm that started 10 minutes aster he pulled away; however, he could not help us.

We picked your name out of the telephone book and within 30 minutes your guys were here lifting our 277 pound vanity into our house.I believe Rich was the gentleman my husband spoke with on the telephone, he was extremely helpful and kept us informed of what the movers were going to do and when they would arrive.

The two movers, I believe their names were John and Leon, were very professional. They went above and beyond their duties to help us.We have several things to be moved once the weather clears, and I know we will be giving your company a call.Thank you, "

- Diane S.
" The move went fine, everything arrived safely. Your crew was excellent, friendly, courteous, very helpful, and very efficient. Thank you so very much for all your help. We picked the right day to deliver the furniture, as we had 6 inches of snow the next day! We were very pleased. "

- Pat
" First off, thank you for all your help. Everything went great. There were no problems. The crew was great. Barry Sr. was very helpful in letting me know what was going on, and what to expect next. All of the crew was friendly and happy to accommodate any questions or requests I had. We were very happy.Thanks again for all your help, with setting this up and answering my pre-move questions. "

- Marshall M.
"Our experience with the movers was a positive one. The three men were efficient and courteous. We appreciate the hard work that they do. We would highly recommend American Van & Storage services."

- Mary Ann & John S.
"I just wanted to take a second to mention how helpful and polite the movers were that helped with my recent relocation. My husband and I moved on March 12, 2010 and we couldn't speak more highly of the service and patience from your company throughout both the planning and execution of our move. Everyone was very accommodating and helped make, what can be a stressful time, stress free. Please extend our thanks."

- Meghan M.
"Good morning,

We were lucky enough to find Rich Cook, Account Executive in assisting us with our most recent move. I have moved previously at least four times and some went smoother than others.
Each time the estimate was much lower than the actual cost and some "teams" were better than others.

That being said Rich Cook took the time to visit our home, meet with us and then prepare us for "move day" and it was excellent guidance and made for a lot less stress. Rich also stopped by on our move day to insure all was going as planned!

Additionally, the team of John, Kim and Kenny were professional, hard working, respectful and a real pleasure to work with. Huge kudo's to them.

Please thank your team for the great job they did and know for sure that we WILL recommend American Van & Storage whenever we have the opportunity to do so.

Elaine W. & Gloria R.
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